TERMS AND CONDITIONS AGREEMENTS

TERMS AND CONDITIONS AGREEMENTS

Welcome to the Uranta website ("site"). These Terms and Conditions ("agreements") estimated between Uranta ("We" "our") and each user ("your" "You") stipulating the conditions of use of the "site".

By using this page you agree to the following terms and conditions. Please read this page before using it.

Since by using it you understand that these terms are linked to you. If you do not agree, please do not use the "site" Payments All payments must include VAT less in the orders that will be exported.

All prices are in Mexican pesos (except those stipulated on the site) We accept payments by PayPal, credit and debit cards Visa, MasterCard, and Amex. Also bank deposits via Bancomer.

The secure method of payment is made by PAYPAL Payment Services. This website is protected by SSL (SECURE SOCKET LAYER) Encryption. SSL is a security device that ensures that any information is encrypted when it is transmitted on the web and thus creates a secure environment for your online transactions.


SHIPPING TERMS

We work hard to be able to send all packages within a period of no more than 24 hours from the payment date.

The orders will arrive in a period of 3-5 days to the interior of the republic and from 5 to 10 days to any part of the world.

All shipments are made through the company FEDEX and UPS. For all national or international shipments.

The cost of shipping will depend on the area to which the package will be sent. All orders have a tracking number, which is sent to you in an email at the time of shipment.

OUT OF STOCK

In the event that you place an order and the product is not available. Uranta will contact you within the first 24 hours of placing your order, to let you know this situation.

And the available options are the following:

Immediate refund.

Wait for the product to be available.

Replace the product with another.

ABUSE OF THE WEBSITE

Don't misuse the website. For example, do not interfere with the store or do not try to access it by any means other than our interface. We may suspend or prohibit your access to it if you do not comply with the terms and conditions. We can investigate you or, where appropriate, take you to the corresponding authorities.

We will report and suspend users who take part in activities such as:

Try to access private information, and people who want or try to buy with cloned or stolen credit cards

PURCHASE AND USE CONDITIONS

WWW.URANTA.COM

  1. INTRODUCTION

This document (together with all the documents mentioned therein) establishes the conditions governing the use of this website (www.uranta.com) and the purchase of products on it (hereinafter, the "Conditions"). We kindly ask you to read these Conditions, our Cookies Policy and our Privacy Policy (together, the "Data Protection Policies") carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Data Protection Policies, so if you do not agree with all the Conditions and with the Protection Policies of Data, you should not use this website page. These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of conclusion of each Contract (as defined below) or in the absence of this, at the time of use of the website will be those that are applicable. .

If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form. The Contract (as defined below) may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

  1. OUR DATA

The sale of articles through this website is carried out under the name

Uranta Mindful Clothing SA DE CV, in its capacity as associate in the joint venture agreement called URANTA MINDFUL CLOTHING SA DE CV, WITH ADDRESS GUADALUPE VICTORIA 88, SAN JUAN COSALA, JOCOTEPEC, JALISCO, MEXICO. CP 45820. RFC: UMC161207UK0

  1. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Data Protection Policies. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

  1. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

Make use of this website only to make legally valid inquiries or orders.

Do not place any false or fraudulent order. If it could reasonably be considered that

made an order of this nature we will be authorized to cancel it and inform the authorities

relevant.

iii. Provide us with your email address, postal address and/or other contact information in a manner

truthful and accurate. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

  1. AVAILABILITY OF THE SERVICE

The articles offered through this website are only available for shipment within the Mexican Republic except for those areas or zones that due to the difficulty of access, communications or similar considerations, it is justified that said offer is not available.

  1. HOW THE CONTRACT IS FORMALIZED

The information contained in these Conditions and the details contained in this website do not constitute an offer to sell, but rather an invitation to contract. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Confirmation of

Order"). Note that this does not mean that your order has been accepted, since it constitutes an offer that you make for us to buy one or more products. All orders are subject to our acceptance, of which you will be informed via email in which we will confirm that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formalized when we send you the Shipping Confirmation.

Only those products listed in the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm the shipment of the same in a Shipping Confirmation.

  1. AVAILABILITY OF THE PRODUCT

All product orders are subject to availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you may order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.

  1. REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to

reject the processing of an order after having sent the Order Confirmation, so we reserve the right to do so at any time.

We will not be liable to you or to any third party for the fact of removing any product from this website, removing or modifying any material or content on the website, or for not processing an order once we have sent you the Confirmation of Order.

  1. DELIVERY

Notwithstanding the provisions of clause 7 above regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order consisting of the product/s listed in each Shipment Confirmation before the delivery date that appears in the Shipment Confirmation in question or , if no delivery date is specified, within the deadline

estimate indicated when selecting the shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

However, delays may occur for reasons such as product customization, unforeseen circumstances, or the delivery area.

Regarding the virtual gift card, we will send it on the date indicated by you when placing the order.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire the material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

  1. IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which, in accordance with the provisions of this Clause , we consider the Contract to be terminated. . Please bear in mind that the transportation derived from the termination of the Contract may have an additional cost, so we will be authorized to pass on the corresponding costs.

  1. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.

  1. PRICE AND PAYMENT

The price of the products will be the one stipulated at all times on our website, except in the case of a manifest error. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the

option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and the amounts paid will be fully refunded.

We will not be obliged to supply you with any product if the price is incorrect; if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.

The prices on the website are plus VAT, and exclude shipping costs, which will be added to the total amount due as set out in our Buying - Shipping Guide.

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.

Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step.

Also, during the purchase process, before making the payment, you can modify the details of your order. A detailed description of the purchase process is available in the Buying Guide. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section.

You can use Visa, Mastercard, American Express and PayPal as a means of payment.

Once we receive your order, we will pre-authorize your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made when your order leaves our warehouses. If your means of payment is Paypal, the charge will be made when we confirm the order.

By clicking on "Authorize Payment" you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

  1. BUY AS A GUEST

This website also allows the purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is completed, you will be offered the possibility of registering as a user or continuing as an unregistered user.

  1. VALUE ADDED TAX

In accordance with the Value Added Tax Law, the sale of merchandise in Mexico is considered a taxed activity for the purposes of this tax. It is understood that an alienation is carried out in Mexico when the good is found in the country when it is sent to the purchaser and when, not having sent it, in the country the material delivery of the good is made by the seller.

Considering the above, the orders that are placed will be subject to the general rate of value added tax, which is currently 16%.

  1. RETURN POLICY

15.1 Right to withdraw from the Contract

15.1.1 Content of the Law

If you are contracting as a consumer and user, you have the right to withdraw from the Contract without having to justify said withdrawal in the terms and according to the procedure contained in this section 15.1.

You will not have the right to withdraw from the Contract whose object is the supply of any of the following products:

Personalized items.

Music CDs / DVDs without their original packaging.

iii. Goods sealed for hygiene reasons that have been unsealed after delivery.

Socks.

Ropa interior.

Hair items.

Your right to withdraw from the purchase will apply exclusively to those items that are returned in the same condition in which you received them. No refund will be made if the item has been used beyond the mere opening of it, for items that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful

with the item(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents, if any.

In any case, you must deliver together with the product to be returned the ticket that you will have received at the time of delivery of the product duly completed.

You will find a summary on the exercise of this right of withdrawal when you receive the order.

15.1.2 Exercise of the right

The exercise of the withdrawal must be notified within a maximum period of 30 calendar days from the Confirmation of Shipment.

To exercise the right of withdrawal, you must notify URANTA MINDFUL CLOTHING SA DE CV,

writing us to the email care@uranta.com or to our contact form, your decision to cancel the purchase through an unequivocal statement.

15.1.3 Return of the product

As part of the exercise of the right, you must proceed to return the product. You can return or deliver the products directly to us at our Offices or request the return through a courier / courier on our website, without any undue delay. The return of the goods must take place before the end of the period granted for the exercise of the right of withdrawal indicated in clause 15.1.2.

Returns via courier / courier.

You must contact us via our return request so that we can arrange the collection at your home address. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "RETURNS" section on this website. Forks

You have made a purchase as a guest, you can request returns through courier / courier by requesting said return in the link that will be included in the corresponding order confirmation email for this purpose.

Neither option will incur additional cost to you.

In case you do not want to return the products through one of the free options available, you will be responsible for the return costs. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur.

15.1.4 Assessment of the condition of the product and, where appropriate, reimbursement

In case of withdrawal on your part, we will proceed to examine the status of the product to verify that it is returned in the same conditions in which you received it. After examining the article we will inform you if you are entitled to a refund of the amounts paid. The refund will be made without

no undue delay and, in any case, no later than 20 calendar days from the date on which we send you an email confirming that the refund is proceeding. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any expense as a result of the reimbursement, unless you had not proceeded to the

return in accordance with any of the options offered in section 15.1.3 above.

15.2 Withdrawal of the purchase due to defects or hidden defects.

15.2.1 Content of the Law

In addition to the right of withdrawal granted in section 15.1 above, URANTA MINDFUL CLOTHING SA DE CV, in grants consumers a right of withdrawal for defects or hidden defects in the terms and according to the procedure indicated in this section 15.2.

This right implies our commitment to accept the exchange or return of your products.

within the first 60 days from the date on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, at 60 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods, when said goods have hidden defects or defects that make them unsuitable for the uses to which they are usually destined or reduces their quality or the possibility of use or do not offer the security that given their nature is normally expected of it and its use reasonable. Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them except for the hidden defect or defect that it presents. Please return the item using or including all its original packaging, the instructions and other documents that accompany it, if applicable. In any case, you must deliver together with the product to return the ticket that you will have received at the time of delivery of the product duly completed. You will find a summary on the exercise of this right of withdrawal when you receive the order. 15.2.2 Exercise of the Right In cases where you consider that the product does not comply with the provisions of the Contract due to hidden defects or defects, you must contact us immediately and, at the latest, within the period of sixty days mentioned in the section 15.2.1 above, through our contact form providing the product data as well as the damage or hidden vice suffered.

15.2.3 Return of the product

As part of the exercise of the right, you must proceed to return the product. You can make them through a messenger / Courier

that we will send to your address. The return must take place as soon as possible and, at the latest, within ten days after the end of the sixty-day period mentioned in section 15.2.1 above.

Returns via courier / courier.

You must contact us via our return request so that we can arrange the collection at your home address. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "RETURNS" section on this website. If you have made a purchase as a guest, you can request returns through

courier / courier by requesting said return in the link that for this purpose will be included in the corresponding order confirmation email.

Neither option will incur additional cost to you.

In case you do not want to return the products through one of the free options available, you will be responsible for the return costs. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur.

15.2.4 Assessment of the status of the product and, where appropriate, refund or replacement

We will proceed to examine the condition of the product and the existence of the hidden defect or defect. After examination

We will inform you of the article if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 20 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The refund will always be made in the same payment method that you used to pay for the purchase.

The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item.

If you have any questions, you can contact us through our contact form or by calling 01 (387) 7610391.

  1. LIABILITY AND DISCLAIMER OF LIABILITY

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

Notwithstanding the foregoing, our liability is not excluded or limited in any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the previous paragraph and to the extent that it is legally permitted, and unless otherwise provided in these Conditions, we will not accept any responsibility for the following losses, regardless of their origin:

loss of income or sales:

loss of business;

iii. Loss of profits or loss of contracts;

loss of anticipated savings;

dataloss; and

loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise in it.

All descriptions of products, information and materials that appear on this website are provided "as a true body" and without express or implicit guarantees on them except those established by law. In this sense, if you contract as a consumer and user, we are obliged to deliver articles that are in accordance with the Contract, responding to you for any lack of conformity that exists at the time of delivery of the product. It is understood that the products are in accordance with the Contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected.

To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded from consumers and users.

The products we sell, especially handicrafts, can often present the characteristics of the natural materials used to make them. These characteristics, such as variations in grain, texture, knots and color, will not be considered as defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and

they must be accepted as part of the individual appearance of the product.

The provisions of this clause will not affect your rights as a consumer and user, or your right to withdraw from the Contract.

  1. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license to use it expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.

  1. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to have unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through

denial of service attack or distributed denial of service attack. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this

website or the download of content from the same or to those that it redirects.

  1. LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

  1. WRITTEN COMMUNICATIONS

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or SMS or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

  1. NOTIFICATIONS

The notifications that you send us should preferably be sent through our contact form. In accordance with the provisions of clause 20 above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered to the post office or in a mailbox and,

in the case of an email, it was sent to the email address specified by the recipient.

  1. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement is binding on both you and us, as well as our respective successors, assignees and successors in title.

You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior consent by

written. We may transmit, assign, encumber, subcontract or in any other way transfer to Contract or any of the rights or obligations derived from it, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both expressed and implied. , that we could have granted.

  1. EVENTS BEYOND OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control (“Act of God or Force Majeure”).

The Causes of Fortuitous Event or Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.

iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

vii. Strike, failures or accidents of maritime or river transport, postal or any other type of transport.

It will be understood that our obligations derived from Contracts will be suspended during the period in which the Cause of Fortuitous Event or Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Case. Fortuitous or Force Majeure. We will use all reasonable means to end the Act of God or Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Act of God or Force Majeure.

  1. WAIVER

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from the Contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

  1. PARTIAL NULLITY

If any of these Conditions or any provision of a Contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

  1. ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the purpose of the same and replace any other prior pact, agreement or promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except for what is expressly mentioned. in these Conditions.

Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such uncertain statement had been made fraudulently) and the only action that the other party will be for breach of contract in accordance with the provisions of these Conditions.

  1. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, at in which case, the possible changes will also affect the orders that you had previously made.

  1. APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Mexican law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the jurisdiction of the courts and tribunals of Mexico, Federal District, expressly renouncing any other jurisdiction that may correspond to them by reason of their present addresses or future or for any other cause.

If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

  1. COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our email care@uranta.com or by phone 01 (333) 1915303